Problem with Malwarebytes account

[Cool]

That's why the license was registered on my deleted account

I have the same issue last year I contacted support with proof of purchase and they added it manually for me in their next reply. Just remember to attach proof of purchase and you will be fine.

[Mike]

That's why the license was registered on my deleted account

Did you ever get an answer from support on your licenses?

[Bjyda]

This is how support writes to me and tries to recover I sent a screenshot E-mail from which I got the keys,, and maybe I can recover

[Mike]

They helped me and sent me my lifetime license key which activated fine.

Panos (Support)

Nov 16, 2022, 06:47 PST

Hello Mike,

Thank you for contacting Malwarebytes Support. My name is Panos. I'll be assisting you with ticket number xxxxxxx.

We appreciate your patience and letting us know you would like some help with your Lifetime License Key, I am here to resolve this now promptly.

Mike, according to our records, you had purchased the Malwarebytes Premium Subscription for Lifetime with License Key xxxxxxxxxxxxxxx, for 1 device and you activated on November 3, 2017.

Mike, I am providing you the below links that you can use to uninstall and install again your Lifetime License key or add it in a new device.

Activate license key in My Account
Add a license key to My Account
Deactivate or transfer your Malwarebytes license key

You can find out how to install and activate Malwarebytes Premium on every supported platform, down below:
Windows: Download and install, and Activate
Mac: Download and Install, and Activate
Android: Download and install, and Activate
iOS: Download and install, and Activate

Please use the above links,  and let me know if you were able to register your License Key.

Thank you for your time and I am looking forward to hearing back from you soon.


Best Regards,

Panos D. | Malwarebytes Support | support.malwarebytes.com

[dinosaur07]

They helped me and sent me my lifetime license key which activated fine.

Panos (Support)

Nov 16, 2022, 06:47 PST

Hello Mike,

Thank you for contacting Malwarebytes Support. My name is Panos. I'll be assisting you with ticket number xxxxxxx.

We appreciate your patience and letting us know you would like some help with your Lifetime License Key, I am here to resolve this now promptly.

Mike, according to our records, you had purchased the Malwarebytes Premium Subscription for Lifetime with License Key xxxxxxxxxxxxxxx, for 1 device and you activated on November 3, 2017.

Mike, I am providing you the below links that you can use to uninstall and install again your Lifetime License key or add it in a new device.

Activate license key in My Account
Add a license key to My Account
Deactivate or transfer your Malwarebytes license key

You can find out how to install and activate Malwarebytes Premium on every supported platform, down below:
Windows: Download and install, and Activate
Mac: Download and Install, and Activate
Android: Download and install, and Activate
iOS: Download and install, and Activate

Please use the above links,  and let me know if you were able to register your License Key.

Thank you for your time and I am looking forward to hearing back from you soon.


Best Regards,

Panos D. | Malwarebytes Support | support.malwarebytes.com

Mike,
Can you put here the link they sent you to transfer and deactivate the license?

Thanks.

[Mike]

They helped me and sent me my lifetime license key which activated fine.

Panos (Support)

Nov 16, 2022, 06:47 PST

Hello Mike,

Thank you for contacting Malwarebytes Support. My name is Panos. I'll be assisting you with ticket number xxxxxxx.

We appreciate your patience and letting us know you would like some help with your Lifetime License Key, I am here to resolve this now promptly.

Mike, according to our records, you had purchased the Malwarebytes Premium Subscription for Lifetime with License Key xxxxxxxxxxxxxxx, for 1 device and you activated on November 3, 2017.

Mike, I am providing you the below links that you can use to uninstall and install again your Lifetime License key or add it in a new device.

Activate license key in My Account
Add a license key to My Account
Deactivate or transfer your Malwarebytes license key

You can find out how to install and activate Malwarebytes Premium on every supported platform, down below:
Windows: Download and install, and Activate
Mac: Download and Install, and Activate
Android: Download and install, and Activate
iOS: Download and install, and Activate

Please use the above links,  and let me know if you were able to register your License Key.

Thank you for your time and I am looking forward to hearing back from you soon.


Best Regards,

Panos D. | Malwarebytes Support | support.malwarebytes.com

Mike,
Can you put here the link they sent you to transfer and deactivate the license?

Thanks.

Activate license key in My Account : https://support.malwarebytes.com/hc/en-u...My-Account

Add a license key to My Account : https://support.malwarebytes.com/hc/en-u...My-Account

Deactivate or transfer your Malwarebytes license key : https://support.malwarebytes.com/hc/en-u...icense-key

[Bjyda]

I mistakenly deleted the account on which I had the keys, the problem is that I didn't buy them, I just either got them or won them in competitions

[Bjyda]

Thank you all for your help and interest in this topic

[Mike]

I mistakenly deleted the account on which I had the keys, the problem is that I didn't buy them, I just either got them or won them in competitions

They can probably check their records to see if any were activated in your old account.

[Bjyda]

Only postpaid purchases can be registered to the account.

But before deletion I had licenses on my account -- so you can