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Problem with Malwarebytes account
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Posts: 1,172
Threads: 301 Thanks Received: 1,831 in 868 posts Thanks Given: 1,009 Joined: Jan 2018 Reputation: 55    
11-12-2022 , 01:37 PM
I have a problem with my Malwerbytes account, I deleted the account on which the license numbers were assigned, then I created an account with the same e-mail address, but I can't assign my licenses.. or licenses assigned to the e-mail address.. PLEASE HELP
Posts: 9,807
Threads: 2,678 Thanks Received: 17,488 in 4,728 posts Thanks Given: 11,357 Joined: Aug 2015 Reputation: 1,288    
11-12-2022 , 01:54 PM
Malwarebytes Tech support does not have any access to, or information pertaining to any sales\shipping\user account\registration issues.
If you bought the license you can try here https://www.cleverbridge.com/342/?scope=cusecolp You can always ask her https://support.malwarebytes.com/hc/en-us/requests/new If you download the product and sign in it will activate with the key stored in your pc if you previously had it installed. I have a older lifetime license that is activated but it doesn't show listed in my account.
Posts: 1,172
Threads: 301 Thanks Received: 1,831 in 868 posts Thanks Given: 1,009 Joined: Jan 2018 Reputation: 55
11-12-2022 , 03:49 PM
I won these licenses in competitions, the problem is in the account settings ... I think they are written to the e-mail address and unfortunately not here .... I wrote to help
11-12-2022 , 04:27 PM
Can you check your PM folder to get a copy of the licenses again?
Posts: 1,172
Threads: 301 Thanks Received: 1,831 in 868 posts Thanks Given: 1,009 Joined: Jan 2018 Reputation: 55
11-12-2022 , 05:24 PM
But I have a key .. it was assigned to my account ... I accidentally deleted the account, and when I created a new one with the same data, I can't add these keys again
Posts: 9,807
Threads: 2,678 Thanks Received: 17,488 in 4,728 posts Thanks Given: 11,357 Joined: Aug 2015 Reputation: 1,288
11-12-2022 , 05:59 PM
(11-12-2022 , 05:24 PM)Bjyda Wrote: But I have a key .. it was assigned to my account ... I accidentally deleted the account, and when I created a new one with the same data, I can't add these keys again The keys will still work I have a key also that won't add to my account but activates Malewarbytes Premium.
Posts: 1,172
Threads: 301 Thanks Received: 1,831 in 868 posts Thanks Given: 1,009 Joined: Jan 2018 Reputation: 55
11-12-2022 , 06:08 PM
the key works .. only that it can not be managed on the account and after some time it will become useless
Posts: 1,172
Threads: 301 Thanks Received: 1,831 in 868 posts Thanks Given: 1,009 Joined: Jan 2018 Reputation: 55
11-12-2022 , 06:18 PM
I wrote to support and am waiting for a reply
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