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tarekma7What Is Adobe's Refund & Return Policy? A Money-Back Guarantee
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Quote:Sometimes even despite using Adobe’s free trial downloads to try out the software before buying, customers may wish to return an Adobe product or exchange for something different instead – say swapping the Photography bundle or returning an individual Creative Cloud tool and getting the “All Apps” plan instead (which includes 21 applications instead of one).

In which case, did you know that Adobe offers a full money-back guarantee on almost all current products? This goes for both subscription products as well as non-subscription products, including Creative Cloud (CC), Acrobat, Captivate, Elements, and so on. This offer applies even after you’ve already downloaded and installed the software on your computer(s). However, you can take advan­tage of this refund policy only with purchases made directly from Adobe.com (worldwide) – not with anything bought from resellers or retailers, and never from auction sites.

Yes, it’s true – for non-subscription products, simply contact Adobe within 30 days of your order – via live online chat is usually fast and convenient. Then, just follow the correct procedure and they will take it back (after being unin­stalled and deactivated from your computers, if applicable) and issue you a complete refund.

For subscription plans, it’s even easier – in most cases, you can simply change or cancel your plan online yourself (for any reason) within 14 days of your initial order, without needing to contact Adobe at all. Refunds are typically processed within a week.

Full article HERE
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