Acrobat DC issue when creating PDF from Outlook desktop

[Nicos18]

Hi all!

I am trying to convert some emails in PDF with Outlook desktop for archiving purpose.

But I have issues with this: at some point, both Outlook and the Acrobat creation applet crash and nothing is saved; also if I restart the computer or Outlook I have the same result.

A few days, an Adobe technician accessed my computer and did something, such as cleanup Acrobat and reinstall, so did I, but without success.

The most annoying thing is that Acrobat is very expensive, and it doesn't work well, while other less pricey alternatives such as Kofax PowerPDF, Nitro and PhantomPDF don't have any problem at all.

Could you help me find what's the source of the problem?

Thanks

Windows 10 version 19042.685

[baziroll]

none of those app not installed in my pc
but try this https://pdf.wondershare.com/how-to/save-...o-pdf.html
https://support.microsoft.com/en-us/offi...9a291a56e2

[Nicos18]

I use PhantomPDF Business and this is the only software that I have no problem at all, while I don't understand while Acrobat doesn't work.

And, as stated before, the Adobe support is useless.

[estellacrooks]

I use PhantomPDF Business and this is the only software that I have no problem at all, while I don't understand while Acrobat doesn't work.

And, as stated before, the Adobe support is useless.

Open Adobe Reader, then click Edit on the menu. In the Edit menu, find and click Preference.

On the Preference window, find and click Security Enhances in the Categories section.
In the Sandbox Protection section, uncheck the box to disable Protected Mode at startup.

Finally, tick Enable Enhanced Security and then click Close to close the window.