05-25-2018 , 11:51 PM
https://news.softpedia.com/news/avast-co...1278.shtml Avast Confirms Windows 10 April 2018 Update Bug, Releases Fix
Only “a small subset of customers” affected, Avast says
May 25, 2018 08:04 GMT · By Bogdan Popa · Share:
A bug in Windows 10 April 2018 Update rendered some computers completely useless when the upgrade was completed, and a compatibility issue with Avast antivirus was believed to be the culprit.
And while Avast originally said that it found no evidence its antivirus was causing the issues, a company engineer now says that an in-depth analysis of this behavior that was performed in collaboration with Microsoft revealed a problem did exist.
“In cooperation with Microsoft we have identified an element of the latest Windows 10 1803 update that is incompatible with the Avast Behavior Shield, causing the aforementioned update to fail in some instances (related to a timing issue, Internet connectivity issue, etc),” a post on the Avast forums reads.
A fix has already been released to Windows 10 computers running Avast and which haven’t been upgraded to the April 2018 Update just yet, the same post reveals.
“We have found a way to prevent the problem and are now automatically pushing a VPS update to all customers which makes sure that the problem doesn't happen. The VPS number is 180524-08; all users running this version (or later) should be 100% safe,” the Avast engineer adds.
Only a few customers affected
On the other hand, clients who have already attempted to upgrade their computers but instead ended up being unable to boot are recommended to try an in-place upgrade using a removable media drive. This shouldn’t cause any file loss and instead repair the Windows 10 installation.
If possible, users can also try to roll back to the previous version of Windows 10, though in most cases this process failed because booting in Safe Mode wasn’t working either.
Avast says that the bug “appears to affect only a small subset of our customers” and that it might hit some other applications as well, though no specifics are available right now.
Yesterday, it was reported that Microsoft stopped offering Windows 10 April 2018 Update to systems running Avast, but it’s not clear if the process resumed after this fix was published.
Only “a small subset of customers” affected, Avast says
May 25, 2018 08:04 GMT · By Bogdan Popa · Share:
A bug in Windows 10 April 2018 Update rendered some computers completely useless when the upgrade was completed, and a compatibility issue with Avast antivirus was believed to be the culprit.
And while Avast originally said that it found no evidence its antivirus was causing the issues, a company engineer now says that an in-depth analysis of this behavior that was performed in collaboration with Microsoft revealed a problem did exist.
“In cooperation with Microsoft we have identified an element of the latest Windows 10 1803 update that is incompatible with the Avast Behavior Shield, causing the aforementioned update to fail in some instances (related to a timing issue, Internet connectivity issue, etc),” a post on the Avast forums reads.
A fix has already been released to Windows 10 computers running Avast and which haven’t been upgraded to the April 2018 Update just yet, the same post reveals.
“We have found a way to prevent the problem and are now automatically pushing a VPS update to all customers which makes sure that the problem doesn't happen. The VPS number is 180524-08; all users running this version (or later) should be 100% safe,” the Avast engineer adds.
Only a few customers affected
On the other hand, clients who have already attempted to upgrade their computers but instead ended up being unable to boot are recommended to try an in-place upgrade using a removable media drive. This shouldn’t cause any file loss and instead repair the Windows 10 installation.
If possible, users can also try to roll back to the previous version of Windows 10, though in most cases this process failed because booting in Safe Mode wasn’t working either.
Avast says that the bug “appears to affect only a small subset of our customers” and that it might hit some other applications as well, though no specifics are available right now.
Yesterday, it was reported that Microsoft stopped offering Windows 10 April 2018 Update to systems running Avast, but it’s not clear if the process resumed after this fix was published.