08-07-2020 , 12:03 AM
IObit Support Dear Customer,
Thanks for contacting IObit. This is Sally.
Sorry for the issue you encountered. Currently, our program files are detected as PUP (potentially unwanted programs) by Malwarebytes. However, PUP is a very controversial topic since it also makes legit programs as PUP. Please read the articles below including Enigma Software's lawsuit against Malwarebytes for Malwarebytes anticompetitive practices and Enigma won this lawsuit. Actually, we are basically in the same situation as Enigma.
http://www.thewindowsclub.com/malwarebyt...ed-program
https://www.bloomberg.com/press-releases...tices-that
https://www.enigmasoftware.com/legal/cou...-17351.pdf
We contacted MBAM to resolve this issue many times but the flag is still there. So it would be better if you can also help us by asking Malwarebytes to remove this detection.
In order to continue using our programs, please follow the solution below.
Launch your Malwarebytes program >> go to its Settings >> click Protection >> find Potential Threat Protection, change the settings for Potentially Unwanted Programs (PUPs) from Treat PUPs as malware (recommended) to Ignore Detections. Then reinstall our program.
Thank you very much for your support to IObit.
Thanks for contacting IObit. This is Sally.
Sorry for the issue you encountered. Currently, our program files are detected as PUP (potentially unwanted programs) by Malwarebytes. However, PUP is a very controversial topic since it also makes legit programs as PUP. Please read the articles below including Enigma Software's lawsuit against Malwarebytes for Malwarebytes anticompetitive practices and Enigma won this lawsuit. Actually, we are basically in the same situation as Enigma.
http://www.thewindowsclub.com/malwarebyt...ed-program
https://www.bloomberg.com/press-releases...tices-that
https://www.enigmasoftware.com/legal/cou...-17351.pdf
We contacted MBAM to resolve this issue many times but the flag is still there. So it would be better if you can also help us by asking Malwarebytes to remove this detection.
In order to continue using our programs, please follow the solution below.
Launch your Malwarebytes program >> go to its Settings >> click Protection >> find Potential Threat Protection, change the settings for Potentially Unwanted Programs (PUPs) from Treat PUPs as malware (recommended) to Ignore Detections. Then reinstall our program.
Thank you very much for your support to IObit.
