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Get help with Windows 10 upgrade and installation errors
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There are many reasons why you might receive an error message when upgrading or installing Windows 10, but common errors can be fixed with a few steps that you can do on your own. Note: An upgrade takes your device from an older version of Windows, such as Windows 7 or Windows 8.1, to Windows 10.

Before searching for a specific error code, try the tips listed in General fixes. If those don't fix your upgrade or installation problem, check the table of error codes at the bottom of this article.

General fixes
Here are some things you can try to fix upgrade and installation errors:

Remove external hardware
Unplug any nonessential hardware devices. These could include headphones, printers, scanners speakers, USB flash drives, and external hard drives.

If you’re using a laptop and it’s plugged in to a docking station, undock it.

Run the Windows Update Troubleshooter
The Windows Update troubleshooter tool will automatically analyze and fix problems with Windows Update, such as a corrupted download. It will also tell you if there is a pending reboot that is preventing Windows from updating. Note: An update ensures that you're currently running the latest version of Windows.

Download the Windows Update Troubleshooter for Windows 7 and Windows 8.1, and then follow the instructions.

Update Windows
It’s a good idea to make sure that all important updates are installed before trying to upgrade Windows. This includes updates to hardware drivers on your device.

Uninstall non-Microsoft antivirus software
Use Windows Defender to protect your device during the upgrade—non-Microsoft antivirus software can sometimes cause upgrade problems. As long as you have installation media and all required activation information, you can always reinstall the software after you upgrade.

To remove an antivirus application, go to Control Panel\Programs\Programs and Features. Select the program, and then select Uninstall. Select Yes to confirm.

Uninstall nonessential software
Outdated software can cause problems with a Windows upgrade, so removing old or nonessential applications can help.

If you plan to reinstall the application later, make sure you have the installation media and all required activation information before removing it.

To uninstall software, go to Control Panel\Programs\Programs and Features. Select the program, and then select Uninstall. Select Yes to confirm.

Free up disk space
To upgrade to Windows 10, you need enough space on your hard drive for the installation to take place.

To view how much hard drive space is available on your computer, select the Start  button, then in the search box on the taskbar, type File Explorer (known as Windows Explorer in Windows 7).

Then select Computer or This PC and look under Hard Disk Drives or under Devices and drives. If there are multiple drives listed, the system drive is the drive that includes a Microsoft Windows logo above the drive icon. You’ll see the amount of available space under the drive.

If it looks like your drive is running low on space, see Tips to free up drive space on your PC.


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